Return Policy

Delivery & Returns

What you need to know about 1000 Concepts Co Delivery & Returns.

No delivery to PO Boxes

Delivery times are based on working days i.e. excluding weekends & public holidays

We only deliver in South Africa

Clearance items cannot be returned

DELIVERY COSTS & LEAD TIMES

Door to Door Economy will be determined

Overnight express will be determined at checkout

Furniture and large homeware delivery will be determined at checkout 

RETURNS

If you are not happy with your online purchase, you may return the products within 7 days of purchase. Please ensure you have a copy of your proof of purchase to facilitate the process.

You can return items via courier Courier Guy or directly to the store. Please note that if an item is not damaged or soiled and you choose to return these items, the courier charges will be deducted from your refund.

PRODUCTS DAMAGED ON DELIVERY

Should a product be damaged at the time of delivery/collection, please notify us of such delivery/collection via our email (collections@1000concepts.co.za) with images. 

We will arrange to collect the product from you at no charge. Arrangements will be made with you for repairing/ replacement of the item or refunding the full value of the item.

UNWANTED PRODUCTS

You can return an unwanted product to us at no charge, provided that: 

• it is undamaged and unused, with the original labels and stickers still attached.
• it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable).
• it is not missing any accessories or parts.
• it is not a clearance/sale
• you log a return on the Website within 7 days of delivery to you.

We are entitled to refuse a return if the unwanted product is returned damaged, not in a re-saleable condition, or missing any accessories that were sold with the item. 

We will collect the product from you at no charge. Our courier is entitled to refuse collection of a product that is not properly packaged for transport.

Please bear in mind that refunds can take 14 days to reflect in your account. 

CHARGES

If you return a defective product to us, but you fail to return all of the accessories that were sold with that product, we are entitled to refuse the return or only replace the item that you returned, or to estimate the value of the missing accessories and only to credit or refund you in respect of the returned item.

If you return items to us by mistake and you want these returned to you, you may be liable to reimburse 1000 Concepts Co stores for the cost of having the product returned to you.

If you return a product that does not qualify to be returned, you will be liable to reimburse 1000 Concepts Co for the cost of collecting the product from you and the cost of having the product returned to you.

DEFECTIVE PRODUCTS

We do our best to ensure that the products we deliver to you are of high quality and without defects. 

What is a defect? A defect is a material imperfection in the manufacturing of a product or any characteristic of a product, which makes the product less acceptable.

The following will NOT be regarded as defects and will not entitle you to a return.

• Faults resulting from normal wear and tear.
• Damage arising from negligence, user abuse, or incorrect usage of the product.
• Damage arising from a failure to adequately care for the product.
• Damage arising from unauthorized alterations to the product.